International Shipping

COVID-19 ANNOUNCEMENT 

COVID-19 ANNOUNCEMENT Our normal 24-72 hour processing may take up to 4 business days (not including weekends or holidays) before a package is shipped out. Once a package is ready for shipment, a tracking email will automatically be sent out and the package will be handed off to the shipping company.

 Due to COVID-19, USPS, UPS and your receiving country’s postal service may be experiencing delays in scanning and processing on some shipments at this time. We ask for your patience during this time, and to please contact your local postal service for updates in regards to mailing services. 

We will provide updates if there are further changes due to the current situation. We greatly appreciate your continued support, patience and understanding.  


Please note that all prices are listed in USD and may not be automatically converted into your local currency upon checkout. Cloud X Distro is not responsible for any conversion fees associated with international orders. 


Processing 

Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days. If your order is placed over the weekend or a holiday and is flagged for further review, you will be contacted on the next business day.


NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK!

All buyers must be aware of the importation laws for their country, Cloud X Distro is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items. 

International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyer. 

Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurs any type of return fees, those charges will be deducted from your refund of the returned items. Cloud X Distro Is not responsible for packages delayed due to customs issues.

*Some brands are not allowed to ship outside of the United States due to manufacturer restrictions.

 **We currently do not ship to Russia, Ukraine, Brazil, Singapore, Indonesia, India, Malaysia and more. (If you do not see your country during the checkout process, we are unable to ship to that country)

 ***Some shipping methods may be unavailable for certain international locations. 


Note*

Shipping rates are automatically calculated at check out according to the customer’s location.


International Mail/Freight Forwarding Services

All orders are put through a process of picking and packing, to ensure that all items have been properly assembled to arrive in pristine condition. Cloud X Distro commitment is that the order will be sent with all items in the manufacturers original packing. However, for customers choosing to ship their order to and with a mail or freight forwarding service, this guarantee is voided once the package arrives undamaged at the forwarding service. These services typically repackage our products, therefore we can not be held responsible for, but not limited to: Damages, Missing Items, Issues That Occur After Initial Delivery. This will as well apply to the order once it has arrived at the final destination. 

Lost & Undelivered Packages: 

Lost or undelivered packages are not the responsibility of Cloud X Distro, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Cloud X Distro strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. 

*Please note that errors and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Cloud X Distro is not responsible for any and all costs associated with errors and incorrect address submissions inputted by the user. Please double check shipping information before submitting orders.


Order Discrepancies | Canceling and Altering Orders

If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue. 

Due to the volume of orders Cloud X Distro receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order. 

Note* We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.