Our online store is open for business and shipping out your orders. Due to an increase in demand and changes we implemented for our employees, our warehouse is experiencing a delay.
Our normal 24-72 hour processing may take up to 4-7 business days (not including weekends or holidays) before a package is shipped out. Once a package is ready for shipment, a tracking email will automatically be sent out and the package will be handed off to USPS.
Due to COVID-19, USPS, and your receiving country’s postal service may be experiencing delays in scanning and processing on some shipments at this time. Transit delays are out of our control and want to request your patience during this time. Please contact your local postal service for updates in regards to their mailing services.
We will provide updates if there are further changes due to the current situation. We greatly appreciate your continued patronage, patience and understanding.
All orders have a processing time of 24-72 hours regardless of shipping method selected. Domestic orders have the option of USPS. For international shipping information, please CLICK HERE. All transit times are in business days (Monday-Friday). Pick up day is counted as Day 0.
Please Note: We do not process orders on weekends and major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days.
Per California’s STAKE Act, we are required to contact customers that place orders to be shipped to California. Customer’s will be contacted by telephone with our automated telephone service to confirm your purchase. These calls will occur after 5pm PST. We are unable to ship California orders to PO Boxes. All California orders must be shipped to the verified billing address.California orders may be subject to adult signature confirmation.
Some states have specific laws regarding the sale and shipment of our products. If you do not see your state in the drop down menu when placing your order, that means we have currently stopped shipping to your state pending review of your state’s regulations.
Total Vape Ban
We are unable to process and ship any orders:
New York – Effective Date: 7/1/2020 (for online sales )
San Francisco, CA – Effective Date: 1/29/2020
We only ship hardware and plain tobacco flavors:Massachusetts
New Jersey – Effective Date: 4/20/2020
New York – Effective Date: 5/18/2020
Arkansas – We are unable to ship ALL e-liquids into this state
Any orders containing flavored e-liquids with shipping addresses to the above locations will be removed and refunded from the order and/or the entire order will be subject to cancellation and full refund. Any other items will be processed and shipped normally.This information is subject to change at any time, we will try our best to update this as regularly as possible.
Adult Signature Confirmation
Certain states now require Adult Signature Confirmation upon delivery for packages containing e-cigarette related products. To receive this package, the recipient must be at least 21 years of age and present upon delivery with valid ID to accept the package. All delivery carriers charge extra for this feature, and our shipping rates have been adjusted for addresses in the following states:
FREE DOMESTIC SHIPPING ON ORDERS OVER $15!
Free USPS Ground Shipping can be selected in place of our FedEx 2Day Shipping option at Check Out for select states. This offer is valid online only. . This offer is valid online only. There is a $49 minimum purchase required; after any discounts and before any applicable taxes. This option is available for all listed U.S. states, as well as U.S. territories and APO/DPO/FPO/Other Military addresses.
USPS (UNITED STATES POSTAL SERVICE)
USPS orders are processed Monday-Friday. All shipping methods are in business days (Monday-Friday). USPS orders may be reviewed for accuracy and security.
USPS Shipping Rates:
Flat Rate Shipping APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.
Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Cloud X Distro and must be resolved by contacting USPS (see contact information below).
USPS® Customer ServiceCall 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET .
While we strive to offer the most expedient and reliable service, Cloud X Distro does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified on your account.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Cloud X Distro, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Cloud X Distro strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Cloud X Distro is not responsible for any and all costs associated with erroneous and incorrect address submissions entered by the user.
Delivery to Shipping Forwarder:
Cloud X Distro strives to ensure that all orders go out in a perfect condition to offer the best customer experience. For customers choosing to ship their order to a mail or freight forwarding service this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages, missing items and/or other issues that occur after initial delivery. Once the order has arrived safely to the shipping address provided on your order, Cloud X Distro is no longer responsible for the delivery of and/or condition of the order, including but not limited to issues with loss, damages and breakage, customs seizure, missing items, etc.
If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.
Canceling and Altering Orders:
Due to the volume of orders Cloud X Distro receives and in our efforts to provide the most expedient service to our customers, once an order has been placed, we cannot guarantee that it can be altered, changed, or canceled upon your request.
Sales Tax:We are required to charge sales tax for select states. Tax rates will be calculated at Check Out and will be based on the ship to address information used for the order. In some cases, sales tax may be applied to shipping costs. These regulations are imposed by both state and local governments.
Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurred any type of return fees, those charges will be deducted from your refund for the returned items.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.